Ordering Policies

 

Turnaround Time

 

We work hard to complete orders as quickly as possible. If you have a specific deadline, please share it when you place your order so we can plan accordingly.

Rush service is available for an additional fee based on availability (pricing varies by project).

 

To stay focused on production, we do not provide routine status updates during normal turnaround times. You’ll be notified as soon as your order is complete.

 

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Pickup & Shipping

 

Pickup Window

 

Orders must be picked up within 7 days of completion notification. A storage fee of $5 a week will be added for any items left over 14 days. Items remaining after 30 days will need to be shipped at the customer’s expense.

 

Pickup Options

    •    In store

    •    Shipping available (customer pays shipping)

 

Please note: We do not offer local delivery.

 

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Sizing & Personalization

 

Customer Responsibility

 

Because every item is custom, customers are responsible for confirming:

    •    Sizing

    •    Spelling of names/phrases

    •    Design details provided at checkout

 

We can provide a size chart and guidance, but final sizing decisions are the customer’s responsibility.

 

Proof Approval

 

If a proof is provided, please review it carefully.

Once approved and produced, changes cannot be made.

 

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Returns & Corrections

 

Due to the custom nature of our work, all custom orders are final sale (no returns or refunds).

 

If We Make a Mistake

 

If there is an error on our end, we will gladly correct it.

 

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Communication & Response Times

 

We’re a small, woman owned and operated business, and we truly appreciate your patience and kindness.

    •    Messages are answered during business hours.

    •    If you message late at night, please expect a response the next business day.

    •    Scheduled social posts may go up while messages are awaiting reply.

 

Thank you for supporting a small business—we appreciate you!